Unified channel analytics platform that helps you compare omni-channel performance across humans and AI agents.
Experience the FutureKey Features
Omni-channel Integration
Connect chat, email, and call center platforms for unified analytics.
AI-Powered Transcription
Automatically transcribe and summarize conversations across all channels.
Cross-Channel Analytics
Compare performance metrics across different communication channels.
Performance Monitoring
Set up alerts and notifications for performance issues or anomalies.
Analytics Capabilities
Human vs AI Performance
Compare key metrics between human agents and AI systems to identify strengths, weaknesses, and opportunities for improvement.
Sentiment Analysis
Track customer sentiment across channels to identify trends and potential issues before they escalate.
Conversation Quality
Evaluate conversation quality using AI-powered metrics like clarity, empathy, and problem resolution.
Custom Dashboards
Create tailored dashboards for different stakeholders, from agents to executives.
Unified Channel Analytics
1Channel provides a comprehensive view of your customer communication across all channels, enabling you to make data-driven decisions to improve customer experience and operational efficiency.
Channel Performance
Compare response times, resolution rates, and customer satisfaction across different communication channels.
Agent Effectiveness
Measure and compare the performance of human agents and AI systems to identify training opportunities.
Customer Journey
Track customer interactions across channels to understand the complete customer journey and identify pain points.